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知识点三   入住和离开宾馆
Guest: Hello. We have a reservation for tonight.
Receptionist: Can I have your name, please?
Guest: Maria and Luigi Rossi.
Receptionist: Right, Maria and Luigi Rossi. I’m sorry, but I can’t find it. When did you book the room?
Guest: I booked it 2 weeks ago via Internet.
Receptionist: Let me check it again…. Yes, I found it. A double room for 3 nights.
Guest: Yes, that’s right. The price includes breakfast as well, doesn’t it?
Receptionist: Of course. The restaurant is open from 7 am to 10 am for breakfast. And here is your key, room 147.
Guest: Is it on the first floor?
Receptionist: Yes. The elevator is over there, next to the entrance.
Guest: Thank you.
Receptionist: I need your documents.
Guest: Are the passports all right?
Receptionist: Certainly.
Guest: … and we’d like a wake-up call tomorrow morning at 7.15.

Receptionist: Good morning, Sir!
Mr Goodmann: Good morning!
Receptionist: May I help you?
Mr Goodmann: Yes. I’d like to check out.       
Receptionist: Certainly. Can I have your name and room number, please?
Mr Goodmann: My name is Peter Goodman, and my room number is 404. Here is the key.
Receptionist: Did you have anything from the minibar?
Mr Goodmann: Just a mineral water.
Receptionist: Here is your bill. Would you like to check it?
Mr Goodmann: Yes. What’s the 9 pounds for?
Receptionist: That’s for the phone calls you made from the room.
Mr Goodmann: Can I pay by traveller’s cheques?
Receptionist: Of course. Can I have your passport, please?
Mr Goodmann: Here it is.
Receptionist: Could you sign the cheques for me?
Mr Goodmann: Sure.
Receptionist: Here is your receipt.
Mr Mann: Thank you. Good bye.
Receptionist: Good bye.