Greetings and main focal points
   1. common-used expressions in telephone communication
   2.taking / leaving and passing a telephone message: format of phone massage
   3. Information Related to phone service
   4. text study: benefit and trouble of cell phone: for conversation press
   5. phone service in the USA
   6. the subjunctive mood(虚拟语气)

                                      知识点一  电话用语
（1）Person calling (打电话)
a. Can you put me through to 2355213?
b. Could I have extension 125?
c. Could you tell me the number of the English Department?
d. Hello, this is Jack.
e. Good morning, Jack speaking.
f. Let me talk to Jack.
g. I would like to talk to Jack.
h. When is he expected to be back?
i. What time could I reach her?
j. Sorry to have troubled you.
k. Would you tell her I called?
l. Can I contact him this morning?
m. Could you ask her to call me back?
n. I must have dialed the wrong number.
o. Please tell him to phone 856852?
（2） Person called (接电话)
a. A moment, please.
b. The line is busy.
c. He is on another phone.
d. Just a minute. I will get the number for you.
e. May I ask who is speaking?
f. Hold the line. I will see if he’s in.
g. Sorry, the number’s changed.
h. I’d like service for my new apartment.
i. Do you want to leave word for him to call you?
j. Could I take a message for you?
Sample 1  Any Message, Sir?
Gao:Hello, ABC Company.? May I help you? -----------Greeting
George: Hello. This is George Richter. May I speak to Mr. Zhang Lihua?-----finding people
Gao: I’m sorry, but he is not in at the moment. --------answering
George: When will he be expected?
Gao: He will be back in a few minutes.
George: ?Thank you . I’ll call back. ?
Gao: Any message, sir? --------asking to leave message
George: Well, maybe… Would you mind telling him that his order will be ready? on Thursday and asking him to call me any time before lunch. My phone number is? 368-1130.    -------------leaving message
Gao: I’ve got it.
George: Thank you very much. --------expressing thanks
Gao:  You are welcome.