Basic Patterns
1、Let me check with Front Desk and I am sure they will come up with a satisfactory solution.
让我跟前台联系一下，我确信他们会找出一个令人满意的解决问题的办法的。
2、They are awfully sorry for the inconvenience.
他们对于由此带来的不便深表歉意。
3、I hope you’ll be more comfortable in your new room.
希望换了房间您会舒服点儿。
4、I’m sorry to hear that.
听到这些我很抱歉。
5、I’m awfully sorry about it.
我非常抱歉。
6、I’m awfully sorry! I really ought to have known better.
很对不起，我真该早就想到的。
7、I’ll make a note of that.
我会把这件事记下来的。
8、Everything will be taken care of.
一切都会安排妥当的。
9、Please accept my apology on behalf of the hotel.
请接受我代表酒店向您道歉。
10、I’m sorry. May I have a look at it?
很遗憾，我可以看看吗？
11、I’msend for someone from the maintenance department.
我去请维修部的人来。