1. Fill in the blanks
A: Reception. Can I help you?
B: Yes. This is Mrs. Smith in room 207. I checked into my room 15 minutes ago.
A: Yes, ① (你房间里一切都好吗)in your room, Mrs. Smith?
B: Well, no. First the bathroom is ② (乱七八糟). The shower doesn’t have hot water and the tub is just filthy. The floor is ③ (都是湿的) and there is no mattress. Then there is ④ (没有肥皂、没有毛巾)，not even toilet paper.
A: Oh, I’m sorry to hear that. We do apologize ⑤ (对给你带来不便). I’ll have the shower ⑥ (修理好)， the tub cleaned, the floor dried and the toilet items sent to your room immediately.
B: That’s not all. ⑦ ( 最糟糕的) is that the water closet is clogged and when I flushed it overflew.
A: Oh, dear, we are terribly sorry for all this mess. So if you please ⑧ （请您把行李整理好）we will move you to another room I’ll send a bellman up to your room ⑨ (帮您搬行李).
B: Thank you.
A: You are welcome. That is really the least we should do for you.
2 Translate the following sentences into English:
1) 决定性的因素是人而不是物。
2) 耐心、仔细地处理客人的投诉是我们的责任。
3) 直到昨晚我才收到她的婚宴请柬。
4) 成员国能自主决定是否接受由WTO采纳 的这个定义。
5) 我们打败那支足球队的希望似乎很大。
6) 专家们认为有必要进一步研究旅游事业的 发展前景。
7) 如果我们把现在的旅游定义与早期的相比 较，似乎还有改进的余地?
8) 世界上许多国家的旅游业正成为最能盈利 的行业之一。
3.Translation
       The first time you are in a place, you will have a hard time finding your way about. If you happen to have a map, it will be of great help. But strangers to a new place often get confused about the directions. So try to fix your reference point to a familiar place-your hotel, Post Office, Museum or Theater. However, you can always get help from local people if you know how to ask for help in a polite way.