Language Points | Translation | Comprehension Questions
Text A    Business Letters in Tourism
        The heading in a business letter refers to the address and the date of writing the letter on the part of the sender. The heading therefore contains the date only, which can appear on the date line or at the upper right corner. Dating a letter with an ordinal number is relatively an old style, but still used, especially on formal occasions. Although the usage in dating the letter differ from country to country and from company to company, the easy and perhaps the safest way is to follow the practice of the sender. In the case of typing a business letter on plain sheets of paper without printed address, the address could be added by using either the block form or the indented form. As the purpose of having the heading is to enable the receiver to identify at one glance information concerning the sender and to facilitate replying, some letter headings also include a reference number (Ref., Our Ref., Your Ref.).
      Following the heading is the inside address referring to the name and address of the person to whom the letter is written. It usually appears on the upper left corner of the first letter sheet. The inside address is almost without exception identical to the recipient’ address on the envelope. While C/O is used in between the actual recipient of the letter and the name of the person or institution that is asked to pass on the letter, special caution should be observed before opening a letter with C/O. It could be most annoying and cause a great deal of misunderstanding. Sometimes, the word ATTENTION is added on the inside address or envelope for prompt delivery of the mail to the exact person or section that handles the issue.
 
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