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Dialogue Two  Complaining of Service
 

Customer: Could I see the manager please? I have a complaint.
Manager: Can I help you, madam?
C: Yes. Did you have this room checked before we moved in? There’s not a scrap of lavatory paper and the toilet doesn’t flush
properly, the water doesn’t run away in the shower and I would like an extra pillow. What have you to say to that?
M:
I’m extremely sorry to hear that. I’ll attend to it right away. The housekeeper should check every room before new guests move in.
C: One doesn’t expect this sort of thing in a well-run hotel.
M: No, madam. I do apologize. It’s unusual. We do try to check the rooms as thoroughly as possible. Just one pillow, was it? Is there anything else?

C: Well, your thermostatically controlled air conditioning doesn’t seem to be working too well. It’s as hot as hell up there.
M: I’ll adjust the regulator for you and I think you’ll find it a little cooler in a short time. I’ll also send someone along right away to look at the toilet and shower.