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Customer:
Could I see the manager please? I have a complaint.
Manager: Can I help you, madam?
C: Yes. Did you have this room
checked before we moved in? There’s not a scrap of lavatory paper
and the toilet doesn’t flush
properly, the water doesn’t run away
in the shower and I would like an extra pillow. What have you to
say to that?
M: I’m extremely sorry
to hear that. I’ll attend to
it right away. The housekeeper should check every room before new
guests move in.
C: One doesn’t expect this
sort of thing in a well-run hotel.
M: No, madam. I do apologize. It’s unusual. We
do try to check the rooms as thoroughly as possible. Just one pillow,
was it? Is there anything else?
C: Well, your thermostatically
controlled air conditioning doesn’t seem to be working too well.
It’s as hot as hell up there.
M: I’ll adjust the regulator
for you and I think you’ll find it a little cooler in a short time.
I’ll also send someone along right away to look at the toilet and
shower.
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