Customer: Could I see the manager please? I have a complaint.
客人: 我能见经理吗？我有意见。
Manager: Can I help you, madam?
经理:我能帮助您吗，夫人？
C: Yes. Did you have this room checked before we moved in? There’s not a scrap of lavatory paper and the toilet doesn’t flush properly, the water doesn’t run away in the shower and I would like an extra pillow. What have you to say to that?
客: 是的。在我们住进来以前你们检查房间了吗？一张手纸都没有，并且抽水马桶不正常冲洗，淋浴龙头里的水总流不完，我还缺一个枕头，对此你怎么解释呢？
M: I’m extremely sorry to hear that. I’ll attend to it right away. The housekeeper should check every room before new guests move in.
经: 很抱歉有这种事，我马上处理。客房服务员在新客人住进以前应该检查每个房间。
C: One doesn’t expect this sort of thing in a well-run hotel.
客: 在一个经营良好的酒店不该发生这种事情。
M: No, madam. I do apologize. It’s unusual. We do try to check the rooms as thoroughly as possible. Just one pillow, was it? Is there anything else?
经: 是的，夫人。我向您道歉。这是很偶然的。我们尽可能全面检查房间。仅要一个枕头？还要别的吗？
C: Well, your thermostatically controlled air conditioning doesn’t seem to be working too well. It’s as hot as hell up there.
客: 噢，你们的恒温控制温度调节器好像工作情况不太好。那儿热得像个地狱。
M: I’ll adjust the regulator for you and I think you’ll find it a little cooler in a short time. I’ll also send someone along right away to look at the toilet and shower.
经: 我将为您调整调节器，我认为在短时间内就会凉下来。我将立刻派人去看看马桶和淋浴器。